Oud Ya Aini, Oud Al Khaleeji, Oud Al Ibtisam Muattar Bakhoor

Shipping charges for your order will be calculated and displayed at checkout as per the following:

• Free Standard Shipping on all USA orders (5 - 9 working days)
• Expedited Shipping within the USA at $7 (3 - 7 working days) 
• Free Expedited Shipping for orders above $150 (3 - 7 working days)

Please note that our shipping timelines are estimates. We are not liable for compensation for delays beyond our control.

If you think something’s not right with your order, we’re here to help. Please email us at customerservice@dukhni.com with a brief description of the issue and any relevant images. This helps us understand the problem clearly and respond faster.

We accept returns only if the product is sealed, unused, and in its original packaging. Refunds, if applicable, are issued at the discretion of our team after reviewing the case carefully.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving the product so that we can evaluate the issue and make it right.

We do not accept exchanges - however if you have a particular issue, please email us at - customerservice@dukhni.com & we will try our best to accommodate your request. 

Email us the issue or feedback at customerservice@dukhni.com

Please put your order number in the subject so it is easy for us to pull up your information. 

Muattar is a type of scented wood chips that have been specially cured in essential oils, spices, and resins. It’s used to create a luxurious, deeply aromatic atmosphere when burned, making it perfect for setting a calming mood in your home.

Muattar tends to be smokier than bakhoor due to its higher oil content.

No, the chips are intended for single use. After a full session of around 3 to 3.5 hours, the fragrant oils will have completely diffused. Even if the chips still have a faint scent, they will no longer emit fragrance effectively and should be discarded after use.

Oud Ya Aini Muattar feels bold, warm, and deeply sensual. It starts with a spicy brightness, unfolds into a rich, earthy heart, and finishes with a luxurious, lingering depth. It's a scent that’s both zesty and grounding, perfect for creating a mood of quiet confidence and allure.

Oud Al Khaleeji Muattar offers a warm, comforting scent that feels both energizing and grounding. It blends fresh, zesty notes with a rich, spicy warmth, creating a refined, soothing ambiance - ideal for moments of reflection or relaxation.

Oud Al Ibtisam Muattar has a radiant, floral warmth that feels both uplifting and luxurious. It opens with a bright, elegant freshness and settles into a deep, musky base, leaving behind a scent that’s magnetic, comforting, and beautifully balanced - perfect for quiet moments or special gatherings.